This Cookie Policy was last updated on 18/06/2026 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.
1. Introduction
Our website, https://handcraftedheroes.it (hereinafter: "the website") uses cookies and other related technologies (for convenience all technologies are referred to as "cookies"). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.
2. What are cookies?
A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.
3. What are scripts?
A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.
4. What is a web beacon?
A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.
5. Cookies
5.1 Technical or functional cookies
Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.
5.2 Statistics cookies
We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.
5.3 Advertising cookies
On this website we use advertising cookies, enabling us to gain insights into the campaign results. This happens based on a profile we create based on your behavior on https://handcraftedheroes.it. With these cookies you, as website visitor, are linked to a unique ID but these cookies will not profile your behavior and interests to serve personalized ads.
5.4 Marketing/Tracking cookies
Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.
Because these cookies are marked as tracking cookies, we ask your permission to place these.
5.5 Social media
On our website, we have included content from Facebook, Instagram, TikTok, X (Formerly Twitter), Pinterest and WhatsApp to promote web pages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like Facebook, Instagram, TikTok, X (Formerly Twitter), Pinterest and WhatsApp. This content is embedded with code derived from Facebook, Instagram, TikTok, X (Formerly Twitter), Pinterest and WhatsApp and places cookies. This content might store and process certain information for personalized advertising.
Please read the privacy statement of these social networks (which can change regularly) to read what they do with your (personal) data which they process using these cookies. The data that is retrieved is anonymized as much as possible. Facebook, Instagram, TikTok, X (Formerly Twitter), Pinterest and WhatsApp are located in the United States.
6. Placed cookies
7. Consent
When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on "Save preferences", you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.
7.1 Manage your consent settings
8. Enabling/disabling and deleting cookies
You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.
Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.
9. Your rights with respect to personal data
You have the following rights with respect to your personal data:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Data Protection Authority).
10. Contact details
For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:
Musha Murron Enterprise
Strada di Follettino, 58
00063 - Campagnano di Roma RM)
Italy
Website: https://handcraftedheroes.it
Email: support@ex.comhandcrafted-heroes.com
This Cookie Policy was synchronized with cookiedatabase.org on (not synced yet).
EU Cookie Policy
Last updated: 30/07/2026
1. Introduction
This document describes the use of cookies and similar technologies on the e-commerce website www.handcraftedheroes.it (the “Website”), owned by MUSHA MURRON ENTERPRISE, operating under the trading brand “Handcrafted Heroes by Musha Miniatures”.
This Cookie Policy supplements the Website’s Privacy Policy and aims to explain clearly:
- which cookies are installed through the Website;
- for what purposes;
- on what legal bases;
- how long they are retained;
- how users can manage their preferences and give or withdraw consent.
Non-technical cookies (particularly profiling, marketing and certain third-party analytics cookies) are installed only with users’ prior consent, collected through the cookie banner shown upon first accessing the Website and subsequently changeable at any time.
2. Data Controller and Contact Details
The Controller of personal data associated with the use of cookies is:
MUSHA MURRON ENTERPRISE
Sole proprietorship
Registered office: Strada di Follettino, 58 – 00063 Campagnano di Roma (RM) – Italy
VAT number: IT17826021002
Italian tax code: IAIMLB93H56A468U
Email: support@handcrafted-heroes.com
For further information on personal data processing (including data subject rights), please consult the Privacy Policy available on the Website.
3. What Are Cookies and Similar Technologies?
Cookies are small text files sent by websites visited by users to their devices (computers, smartphones or tablets), where they are stored and subsequently sent back to the same websites during the next visit.
Alongside cookies, the Website may use similar technologies (e.g. local storage, pixels, tags, scripts, SDKs and fingerprinting) to collect information on Website use.
In this policy, all these tools are collectively referred to as “cookies”.
4. TYPES OF COOKIES USED BY THE WEBSITE
The Website uses the following cookie categories, as managed and classified by the consent management platform Complianz.
Note: the detailed list of cookies used (name, domain, lifetime and type) must be maintained and updated within the Complianz configuration and/or a dedicated technical section of this Policy.
4.1 Technical (Necessary) Cookies
What they are
These cookies are essential for the Website to function correctly and for users to browse normally and use its services (e.g. cart and order management, account login, language selection and session security).
Purposes
- Enable browsing and use of the Website’s basic features;
- Manage the browsing session;
- Store basic preferences (e.g. language, country and essential privacy settings);
- Ensure Website and user security (e.g. prevention of fraudulent activity).
Legal basis
- Performance of the contract and pre-contractual measures at the data subject’s request;
- The Controller’s legitimate interest in the Website’s proper functioning and technical security.
Consent requirement
- DO NOT require user consent.
Lifetime
- Session cookies (deleted when the browser closes);
- Persistent cookies with a limited lifetime set by the provider (generally up to 1 year).
Examples of Functions Covered by Technical Cookies
- Storing shopping cart contents;
- Checkout and payment;
- Managing login/logout and the account area;
- Server load balancing;
- Saving cookie choice settings.
4.2 Functional Cookies
What they are
Cookies that allow the Website to remember certain user choices (e.g. a language other than the default, certain display settings or additional features) to improve the user experience.
Purposes
- Personalise browsing based on expressed preferences;
- Provide additional features that are not strictly necessary for basic Website operation.
Legal basis
- User consent, where not strictly necessary;
- In some cases, legitimate interest for features closely connected with the requested service.
Consent requirement
- If not strictly necessary, they require consent through the cookie banner.
Lifetime
- Persistent cookies with variable lifetimes (stated in the cookie list provided by Complianz).
4.3 Analytics / Statistics Cookies
The Website uses traffic and performance analysis tools, particularly:
- Google Analytics 4 (GA4), operated by Google LLC / Google Ireland Limited;
- Any other analytics tools activated through Complianz.
These cookies collect aggregate information (and in some cases information that is not fully anonymous) about how users use the Website (pages visited, time spent, browsing paths, device and browser type, etc.).
Purposes
- Obtain statistics on Website use (more or less frequently visited pages);
- Improve Website content and structure;
- Evaluate campaign and content effectiveness.
Legal basis
- User consent for cookies/statistics involving the collection of data that is not fully anonymised or combined use for marketing purposes;
- Where configurations ensure genuine anonymity (e.g. IP address masking and inability to combine data with other information held by the provider), these cookies may be treated as technical/statistical cookies, but remain managed through the Complianz banner.
Consent requirement
- As a general rule, installing third-party analytics cookies/tools such as GA4 requires the user’s consent through the cookie banner.
Lifetime
- Cookies with variable lifetimes, usually up to 24 months, as stated in each provider’s documentation.
Google Consent Mode
The Website may use Google Consent Mode: without consent for analytics or marketing cookies, Google tags operate in a limited mode (cookieless pings and aggregate measurements), reducing or excluding cookie-based tracking.
4.4 Advertising and Profiling Cookies
The Website may use cookies and tracking technologies for marketing, remarketing and profiling, including through third parties:
- Meta (Facebook/Instagram) Pixel;
- Google Ads;
- TikTok Pixel;
- Other advertising/retargeting tools configured through Complianz.
Purposes
- Create user profiles;
- Display personalised advertisements based on interests and Website browsing;
- Carry out remarketing/retargeting to users who have visited the Website or viewed certain products;
- Measure advertising campaign effectiveness (conversions, sales, etc.).
Legal basis
- User consent, freely given through the cookie banner.
Consent requirement
- Use of first-party and third-party profiling and marketing cookies always requires prior consent from the user.
- Without consent, these cookies are not installed (or are installed in a limited mode through Consent Mode, without creating profiles or using data for personalised advertising).
Lifetime
- Persistent cookies with variable lifetimes (e.g. from a few days up to 12/24 months), according to each provider’s documentation, as stated in the detailed list managed by Complianz.
4.5 Security / Anti-Spam Cookies and Technologies
The Website uses security and anti-spam services, including:
- Google reCAPTCHA (Google LLC / Google Ireland Limited), integrated particularly into contact and enquiry forms to verify that interactions come from humans rather than automated systems.
Purposes
- Prevent abuse of contact and registration forms;
- Reduce spam, automated access and malicious activities;
- Protect the Website and its users.
Legal basis
- The Controller’s legitimate interest in the security of the Website and its systems.
Consent requirement
- In some implementations, reCAPTCHA may also collect information for additional purposes of the provider. In such cases, full activation of the service may require the user’s consent through the banner or an explicit action (e.g. clicking the widget).
Lifetime
- Cookies with variable lifetimes, as specified by Google and stated in the Complianz configuration.
4.6 Social Network and Embedded Content Cookies
The Website integrates or may integrate tools linking to social networks and external platforms such as:
- TikTok
- YouTube
- Twitch
These services may install cookies (including profiling cookies) on users’ devices when they visit Website pages containing the relevant plugins, sharing buttons or embedded content (e.g. videos, social feeds and widgets).
Purposes
- Allow Website content to be shared on social networks;
- Display multimedia content hosted on external platforms;
- Track interaction with that content for the respective platforms’ statistical and/or marketing purposes.
Legal basis
- User consent, collected through the cookie banner.
Consent requirement
- Without consent, plugins and content involving third-party profiling cookies are blocked or loaded in a limited form; users may activate them by consenting through the banner or, where provided, a specific control on the content (e.g. “Click to load external content”).
Lifetime
- Cookies with variable lifetimes set by each social platform and stated in the Complianz configuration.
5. Consent Management Platform (CMP) – Complianz
The Website uses Complianz as its Consent Management Platform (CMP), which:
- shows an information banner on the first visit;
- allows users to accept all cookies, reject all non-essential cookies or customise their choices by category;
- records consent, associating it with an identifier and timestamp;
- allows consent to be changed or withdrawn at any time through a dedicated Website feature (“Cookie settings” or similar).
Prior Blocking of Non-Essential Cookies
Complianz is configured to not install non-technical cookies (e.g. non-anonymised analytics cookies, marketing/profiling cookies and social media cookies) before users have given consent through the banner or customised settings.
6. Google Consent Mode and Similar Tools
The Website may use Google Consent Mode (or similar tools):
- if consent to the “Analytics” and/or “Marketing” categories is withheld, Google tags (e.g. Google Analytics and Google Ads) operate in a limited mode, reducing collected data and not using cookies for tracking based on individual IDs;
- with consent, tags operate in standard mode and may use cookies and online identifiers for the stated purposes (e.g. conversion measurement and remarketing).
Users retain the right to change their consent choices at any time, affecting how associated tags and cookies operate.
7. Managing Preferences and Withdrawing Consent
7.1 Management Through the Cookie Banner / Panel
When first accessing the Website, users see a banner that:
- provides information on cookie use;
- allows them to accept all cookies, reject all non-essential cookies or customise settings by selecting individual cookie categories.
Users may change or withdraw consent at any time by accessing the “Cookie settings” section (or an equivalent feature) on the Website, usually in the footer or through a dedicated icon.
7.2 Browser Settings
Browsers can also be configured to:
- delete existing cookies;
- block cookies from particular websites;
- limit the use of third-party cookies.
The procedure varies by browser (Chrome, Edge, Firefox, Safari, etc.). Completely disabling technical cookies may prevent parts of the Website from functioning correctly (e.g. completing an online order).
8. Main Third Parties That May Process Data Through Cookies
Third parties acting as independent controllers or processors may operate through cookies installed on the Website, under their respective terms and privacy notices. Examples include, without limitation:
- Google LLC / Google Ireland Limited. Tools: Google Analytics 4, Google Ads, Google reCAPTCHA and other Google services linked to Consent Mode.
- Meta Platforms, Inc. / Meta Platforms Ireland Limited. Tools: Meta Pixel (Facebook/Instagram), social plugins and sharing buttons.
- TikTok Technology Limited / TikTok Inc. Tools: TikTok Pixel, social widgets or buttons.
- YouTube LLC / Google LLC. Tools: embedded video widgets.
- Twitch Interactive, Inc. Tools: live video players or widgets and sharing buttons.
- Complianz B.V. Tools: Consent Management Platform (CMP).
For details of data processing by these third parties (e.g. transfers outside the EU/EEA, retention periods and data subject rights), please refer to their privacy notices on their respective websites.
9. Retention of Consent Preferences
Users’ choices concerning cookie categories (acceptance/refusal) are recorded and retained by the Complianz CMP for a limited period, after which the banner may be shown again to request fresh consent.
During that period, the Website will respect expressed preferences, avoiding installation of non-essential cookies without valid consent.
10. Users’ Personal Data Protection Rights
Regarding personal data collected through cookies, users, as data subjects, may exercise the following rights within the limits and conditions of applicable law:
- access to personal data;
- rectification or updating;
- erasure of data;
- restriction of processing;
- objection to processing;
- data portability (where applicable);
- withdrawal of consent at any time, without affecting the lawfulness of consent-based processing before withdrawal.
Requests may be addressed to the Controller using the contact details in section 2.
Users retain the right to lodge a complaint with the competent supervisory authority, where considered appropriate, as stated in the Website’s Privacy Policy.
11. Updates to the Cookie Policy
This Cookie Policy may change over time, including due to legal or technical changes or adjustments to the Website and the services used (e.g. activating or deactivating specific cookies or third-party tools).
Any material change will be notified through the Website (e.g. showing the banner again, an on-page notice or updating the “Last updated” date in the heading).
Users are invited to consult this page periodically to stay informed about cookie use.
Technical Information to Complete/Verify Internally
- Detailed list of individual cookies used (name, domain, lifetime and category), exported from Complianz and/or the various providers;
- Specific confirmation of Google Analytics 4 configurations (any IP anonymisation and data retention settings);
- Verification of advertising tools actually installed (Meta Pixel, Google Ads, TikTok and others) and their classification in Complianz;
- Verification of active social integrations (widgets, buttons and embedded feeds) and their cookies.