DISCLAIMER
Last updated: 3 September 2026
1. General Information
This website, available at https://handcraftedheroes.it/, is operated by:
Owner: Maria Alberta Iaia
Trading name: Handcrafted Heroes
Registered office: Strada di Follettino, 58 – 00063 Campagnano di Roma (RM) – Italy
VAT number: IT17826021002
Italian tax code: IAIMLB93H56A468U
Email: support@handcrafted-heroes.com
In this document, the website, brand and associated project may be referred to simply as “Handcrafted Heroes”.
Accessing and using the website entails having read this Disclaimer. For the terms applicable to product purchases, please refer to the Terms and Conditions of Sale.
2. Purpose of the Website
The website serves information, promotional and commercial purposes and presents products, settings, publishing projects and activities created or distributed by Handcrafted Heroes.
Handcrafted Heroes creates and sells, among other things, roleplaying games, Ready-to-Play adventures, rulebooks, miniatures, dice, maps, cards, tokens, accessories and digital content.
Information published on the website is provided in good faith and updated with the greatest possible care. However, clerical errors, typos, inaccuracies or information that is temporarily out of date may occasionally occur.
Where information in an editorial page, article or promotional content differs from the relevant product page or the Terms and Conditions of Sale, the information shown to the customer on the product page and during the ordering process governs the purchase, subject to obvious clerical errors and applicable law.
3. Product Images
Images, photographs, videos, renderings, mockups and illustrations on the website are illustrative and representative of the products.
The arrangement, quantity, essential characteristics and actual contents included in each product are those expressly stated on the relevant product page at the time of purchase.
Some images may show prototypes, demonstration samples, temporary packaging, scenic displays or items used solely to present the product. Objects not expressly listed among the included contents are not part of the purchased product.
Displayed colours may differ slightly from actual colours due to screen settings, lighting conditions, photography, printing or the production process.
4. Handmade Products and Variations
Some Handcrafted Heroes products and components are made, assembled, finished or painted by hand.
For this reason, miniatures, dice, scenery, packaging and other handmade components may show slight variations in colour, tone, shading, texture, finish, positioning of details or decoration compared with website photographs or other examples of the same product.
These variations are a natural characteristic of handmade production and make each piece partly unique, provided they do not compromise the product’s functionality, safety, quality or conformity with its stated characteristics.
This clarification does not in any way limit consumers’ rights under applicable law, including the statutory guarantee of conformity.
5. Prototypes and Products in Development
Content labelled “prototype”, “preview”, “work in progress”, “product in development”, “mockup” or equivalent wording may not correspond exactly to the final version.
Graphic, editorial, production or functional changes may be made during development, provided they do not substantially alter the nature, quality, essential characteristics or overall value of the purchased product.
Any significant changes affecting a product already ordered will be communicated to the purchasers concerned in accordance with applicable law.
6. Content and Game Rules
Descriptions, examples, tutorials, articles, guides, videos and content published on the website are intended to inform and explain.
If a general explanation on the website differs from the rules in a specific Handcrafted Heroes product, the instructions and rules in the purchased version of the product prevail, subject to any official errata or updates published by Handcrafted Heroes.
The gaming experience may vary depending on the number of participants, the group’s decisions, familiarity with roleplaying games, interpretations of the rules and the dynamics of each session. Any indications of playing time, difficulty or replayability are therefore estimates and do not guarantee identical results for every group.
7. Compatibility with Third-Party Systems
When a product is described as compatible with a third-party game system, edition or set of rules, this identifies only the product’s compatibility.
Unless expressly stated otherwise, Handcrafted Heroes is an independent project and is not affiliated with, sponsored, authorised or endorsed by the owners of the systems, trademarks or products mentioned.
“Dungeons & Dragons”, “D&D”, “Wizards of the Coast” and any other names, trademarks, logos and products mentioned belong to their respective owners. Their use is solely descriptive and for identification, within the limits permitted by applicable law and the relevant licences.
Any attribution required by licences used in individual products is included in the product concerned or its accompanying legal documentation.
8. Intellectual Property
Unless otherwise stated, original content on the website, including texts, settings, characters, stories, illustrations, photographs, graphic elements, logos, trademarks, videos, layouts, maps, cards, rulebooks, digital files and promotional materials, belongs to Handcrafted Heroes or is used with the permission of its respective owners.
Reproduction, distribution, publication, modification, resale, translation, uploading to other platforms or commercial use of all or part of the content without prior written permission is prohibited, except as permitted by law or by licences expressly associated with the individual content.
Purchasing a physical or digital product does not transfer the related intellectual property rights.
Purchased materials are intended for the personal use of the purchaser and their gaming group, unless otherwise stated in the licence or product page.
9. Third-Party Trademarks and Content
Trademarks, trade names, logos, works and other third-party content remain the property of their respective owners.
Their presence on the website does not imply any collaboration, sponsorship, endorsement or affiliation with Handcrafted Heroes unless that relationship is expressly disclosed.
Any rights holder who believes their content has been used improperly may contact Handcrafted Heroes at support@handcrafted-heroes.com, identifying the material concerned and the reasons for the request.
10. Links to External Websites
The website may contain links to websites, social networks, payment platforms, shipping services or other resources operated by third parties.
Handcrafted Heroes does not control those websites and is not responsible for their content, availability, terms of use, privacy policies or their operators’ activities.
Users access external websites at their own responsibility and are invited to consult the relevant terms and notices.
11. Website Availability
Handcrafted Heroes endeavours to keep the website accessible and operational but does not guarantee that the service will be uninterrupted or completely free from technical errors.
Access may be temporarily suspended or limited for maintenance, updates, technical issues, force majeure or circumstances beyond Handcrafted Heroes’ control.
To the extent permitted by law, Handcrafted Heroes is not liable for temporary malfunctions, technical incompatibilities or damage resulting from improper use of the website. Liabilities that cannot be excluded or limited under applicable law remain unaffected.
12. Prices, Availability and Promotions
Prices, availability, quantities, release dates, preparation times, shipping times, bonuses and promotions are those shown on the relevant pages when the order is placed.
This information may be updated before the purchase is concluded. Subsequent changes do not apply retrospectively to orders already concluded, except by agreement with the customer or as provided by law.
A product’s presence on the website does not guarantee permanent availability. Some items, particularly those from handmade production or limited batches, may be available in limited quantities or while stocks last.
In the event of an obvious clerical error relating to a product’s price, availability or description, Handcrafted Heroes will contact the customer before proceeding, applying the Terms and Conditions of Sale and applicable law.
13. Preorders and Estimated Times
When a product is offered for preorder, its page states the estimated date or period for production, availability or dispatch.
Dates expressly identified as estimates may change due to handmade production times, material availability, printing, suppliers, carriers or unforeseen circumstances.
Any significant delays will be communicated to the purchasers concerned. Consumers’ rights under the law and the Terms and Conditions of Sale remain unaffected.
14. Product Safety and Use
Products must be used in accordance with the instructions, warnings and recommended age stated on the packaging, product page or accompanying materials.
Miniatures, dice, tokens and other components may contain small parts and must not be left within reach of children below the stated age. Unless expressly certified or stated otherwise, the components are not toys intended for early childhood.
Purchasers must store and use products correctly and follow all warnings provided.
15. Reviews and User Content
Opinions expressed in reviews, comments or content published by users belong to their respective authors and do not necessarily represent Handcrafted Heroes’ position.
Handcrafted Heroes may moderate or remove content that is unlawful, offensive, discriminatory, misleading, promotional, off-topic or infringes others’ rights, in accordance with applicable law.
16. Limits of this Disclaimer
Nothing in this Disclaimer is intended to exclude or limit:
- consumers’ mandatory rights;
- the statutory guarantee of conformity;
- the right of withdrawal, where applicable;
- liability for wilful misconduct or gross negligence;
- any other liability that cannot be excluded or limited under Italian law.
If this Disclaimer conflicts with a mandatory provision, the applicable law prevails.
17. Changes to this Disclaimer
Handcrafted Heroes may amend or update this Disclaimer to reflect changes to the website, products, services or applicable law.
The updated version will be published on this page with its last updated date.
Changes do not retrospectively affect rights already acquired by customers.
18. Contact Details
For requests, reports or questions about the website and its content, please contact:
Handcrafted Heroes
Email: support@handcrafted-heroes.com
Address: Strada di Follettino, 58 – 00063 Campagnano di Roma (RM) – Italy